Contact between you and the specialist is private and confidential.
You can choose to talk online, or by toll-free phone. Maybe you don’t want to speak with us and that’s okay too. You can get in touch via text or email.
We’re available now.
Your identity and contact information, if you give it, will not be shared with any third party without your consent, or used for any purpose other than providing services to you, except in the following circumstances:
We may share information with emergency services when someone is at risk of immediate harm
We may share information with Oranga Tamariki if we believe a baby, unborn baby, child or young person is at risk of abuse or neglect
If we receive a Court order requiring us to disclose information, we must comply with the order.
You can end your contact with us at any time.
All contacts made to Safe to talk are confidential, and any information you give us will be kept secure. We keep records of all written conversations (text, email and webchat) but phone calls are not recorded.
These records are stored securely in a Government-approved data centre. These records are only accessed by staff providing services to you, or carrying out quality assurance work. Our staff all sign confidentiality agreements when they join us, and there are systems and policies in place to prevent them sharing data inappropriately.
We comply with the Health Information Privacy Code (the Code). For more information on the Code go to the Privacy Commission website at www.privacy.org.nz.
We do report some general information to the Ministry of Social Development (MSD). This does not include any information that could identify any individual.
You may choose to remain anonymous when you contact us. If you would prefer that written records are not created for your contact with us, please let us know that you would like to remain anonymous.
analytics tracking purposes; and
remembering if you have saved a preferred URL for your session.
Some information (browser type, geographic location, and computer IP – Internet Protocol - address) is logged and used for management of the website. This information does not include personal information.
Requesting personal information
You can get a copy of the information we hold on you. If you think that what we may know about you is not up to date or is wrong, you can also ask us to fix it, and you can get a copy of what we have fixed. If you want a copy of the information we hold on you, you can email us at firstname.lastname@example.org, or call us.
If you want to tell us how we are doing, please email us at email@example.com.
You can also contact our Privacy Officer about privacy related matters:
Phone: 09 354 7774
PO Box 9980
Newmarket, Auckland 1149
Statistical information and cookies
Statistical information collected from this website
We may collect statistical information about your visit to help us improve the Site. This information is aggregated and not personally identified.
Data collected may include:
your IP address (the internet address you access our website from)
the search terms you used to find content
the pages you accessed on our website and the links you clicked on
the date and time you visited our website
the referring website (if any) through which you clicked through to our website
your operating system (e.g., Windows 10, Mac OS X, Android, iOS)
the type of web browser you use (e.g. Internet Explorer, Firefox, Chrome, Safari)
other things like your screen resolution, the release of your installed Flash version and the language setting of your browser.
Use of statistical information
The statistical information referred to above will be viewable by Site administrators and certain other Homecare medical staff. It may also be shared with other partner agencies.
This Site generates persistent session cookies for the purpose of monitoring Site usage and allowing you to securely disclose your personal information. The cookies do not collect personal information. You can disable them or clear them out of the web browser you are using to view this Site after submitting a report but if you disable cookies during your visit you will not be able to use the Site.